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Frequently Asked Questions

How much does Sunset Beach Pilates Online Membership cost?

USD $20 per month when billed yearly, $30 per month when billed quarterly, or $40 per month when billed monthly.

By signing up for the yearly membership you save 50%!

How do I reset my password?

You can reset your password on the login page here

Will I be charged any additional customs fees?

No Additional fees.  Once you have membership you're in.

How do I cancel my subscription?

You can cancel your subscription at any time. Your account will be active until your subscription period ends.

1. Login here

2. Go to My Account > My Subscription

3. Click on Cancel or Pause My subscription

4. Follow the on-screen instructions to cancel.

How do I buy a gift certificate for Sunset Beach Pilates Online Membership?

On-Demand Gift cards are available HERE in our online shop for 1 month, 3 months or 1 year of membership!

Can I upgrade from monthly to yearly?

Yes! You can do this in your account settings. You will see that the yearly price upon check out will automatially prorate if you've already paid for some months out of the year.

Where are classes filmed for Sunset Beach Pilates On-Demand?

Sunset Beach Pilates On-Demand classes are recorded at the Studio in Sunset Beach, Hawaii on the North Shore of Oahu.

How do I use a Promo Code?

You can add your Promo Code upon check out when first signing up or ad the promo code in your account area / Subscription management

Is Sunset Beach Pilates available to users outside of the USA?

Yes, users anywhere in the world can access Sunset Beach Pilates Online with access to the internet.  Classes are available in English only at this time.  

How do I sign up for the newsletter?

If you're a new member you're already added to our mailing list. If you'd like to join our mailing list. You can do so at the bottom of our the home page.

Who do I contact for more help?

If you need additional support or would like to provide suggestions, please contact us here.

How do I know which springs to use on my reformer at home?

On-Demand classes are taught on Balanced Body equipment. If you are using another type of reformer find the equivalent springs here

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