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Frequently Asked Questions

Q: How much does the Sunset Beach Pilates Online Membership cost?

A: Flexible Pricing for Your Convenience

We offer the Sunset Beach Pilates Online Membership at the following rates:

    • Yearly Billing: USD $20 per month (50% savings)
    • Quarterly Billing: USD $30 per month
    • Monthly Billing: USD $40 per month

Unlock Your Savings

By opting for the yearly membership, you enjoy an incredible 50% discount – a testament to our commitment to providing value to our community.

Discover Affordable Access to Your Pilates Journey.

Q: How do I reset my password?

A: Seamless Password Reset Process

Resetting your password is easy. Simply visit the login page here and follow the steps to reset your password securely.

Q: Will I be charged any additional customs fees?

A: No Additional Fees

Rest assured, there are no additional customs fees. Once you've become a member, you're all set – no hidden costs.

Q: How do I cancel my subscription?

A: Easy Subscription Cancellation

If you decide to cancel your subscription, you have the freedom to do so anytime. Here's the simple process:

    1. Login to your account.
    2. Navigate to My Account > My Subscription.
    3. Click on Cancel My Subscription.
    4. Follow the on-screen instructions to complete the cancellation.

Q: How do I buy a gift certificate for Sunset Beach Pilates Online Membership?

A: Gifting the Pilates Experience

Gifting a membership is a wonderful gesture. Purchase a membership option and enter the recipient's correct name and email during checkout. Once they log in, they can personalize their account by changing the password you've initially set up.

Q: Can I upgrade from monthly to yearly?

A: Seamless Membership Upgrade

Absolutely! You can upgrade your membership from monthly to yearly within your account settings. When you proceed to check out for the yearly option, the price will automatically prorate if you've already paid for some months of the year.

Empowering Your Pilates Journey through Clear Solutions.

Q: Where are classes filmed for Sunset Beach Pilates On-Demand?

A: Authentic Studio Experience

Our Sunset Beach Pilates On-Demand classes are filmed right at the Studio in Sunset Beach, Hawaii, situated on the picturesque North Shore of Oahu.

Q: How do I use a promo code?

A: Applying Promo Codes with Ease

When signing up or managing your subscription, you can easily add your promo code during the check-out process. You can do this when you first sign up or within your account area under Subscription Management.

Q: Is Sunset Beach Pilates available to users outside of the USA?

A: Worldwide Access

Absolutely! Users from anywhere across the globe can enjoy Sunset Beach Pilates Online, as long as they have access to the internet. Please note that the classes are currently available in English only.

Q: How do I sign up for the newsletter?

A: Connecting through Our Newsletter

If you're a new member, you're automatically added to our mailing list. If you'd like to join our mailing list separately, you can do so by navigating to the bottom of our home page.

Q: Who do I contact for more help?

A: Personalized Support

For any additional assistance or suggestions you may have, please don't hesitate to reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We're here to ensure your experience is seamless and enjoyable.

Q: How do I know which springs to use on my reformer at home?

A: Tailored to Your Equipment

Our On-Demand classes use Balanced Body equipment. If you're utilizing a different type of reformer, find the equivalent springs for your apparatus here.

Q: What is the policy for On-Demand subscription refunds and cancellations?

A: Transparent Refund and Cancellation Policy

Cancellations: You can cancel your subscription anytime by visiting My Account. Ensure you cancel before your next Billing Period to avoid the next subscription fee charge. Cancellation becomes effective at the end of your current Billing Period. Refunds are not applicable for the current Billing Period, and access continues until the end of the current period (except during a free trial period, where cancellation may take effect immediately). Refer to the stated cancellation policies for Digital subscriptions through Sunset Beach Pilates.

Refunds: Except as otherwise stated herein or required by applicable law, your subscription fee is nonrefundable. In case of refunds or credits, we hold the right to issue these at our discretion.

Transparency and Support for Your Pilates Journey.

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