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Frequently Asked Questions

How much does Sunset Beach Pilates Online Membership cost?

USD $20 per month when billed yearly, $30 per month when billed quarterly, or $40 per month when billed monthly.

By signing up for the yearly membership you save 50%!

How do I reset my password?

You can reset your password on the login page here

Will I be charged any additional customs fees?

No Additional fees.  Once you have membership you're in.

How do I cancel my subscription?

You can cancel your subscription at any time. Your account will be active until your subscription period ends.

1. Login here

2. Go to My Account > My Subscription

3. Click on Cancel or Pause My subscription

4. Follow the on-screen instructions to cancel.

How do I buy a gift certificate for Sunset Beach Pilates Online Membership?

On-Demand Gift cards are available HERE in our online shop for 1 month, 3 months or 1 year of membership!

Can I upgrade from monthly to yearly?

Yes! You can do this in your account settings. You will see that the yearly price upon check out will automatially prorate if you've already paid for some months out of the year.

Where are classes filmed for Sunset Beach Pilates On-Demand?

Sunset Beach Pilates On-Demand classes are recorded at the Studio in Sunset Beach, Hawaii on the North Shore of Oahu.

How do I use a Promo Code?

You can add your Promo Code upon check out when first signing up or ad the promo code in your account area / Subscription management

Is Sunset Beach Pilates available to users outside of the USA?

Yes, users anywhere in the world can access Sunset Beach Pilates Online with access to the internet.  Classes are available in English only at this time.  

How do I sign up for the newsletter?

If you're a new member you're already added to our mailing list. If you'd like to join our mailing list. You can do so at the bottom of our the home page.

Who do I contact for more help?

If you need additional support or would like to provide suggestions, please contact us here.

How do I know which springs to use on my reformer at home?

On-Demand classes are taught on Balanced Body equipment. If you are using another type of reformer find the equivalent springs here

What is the Policy for On-Demand Subscription refunds and cancellations?

Cancellations. You can cancel your subscription at any time by going to My Account. You must cancel your subscription before it renews each Billing Period to avoid being billed the next Billing Period’s subscription fees to your Payment Method. Cancellation only applies to future charges associated with your subscription, and you will not receive a refund for the current Billing Period. Your cancellation will become effective at the end of your current Billing Period, and you will continue to have access to your subscription for the remainder of the Billing Period (except that if you cancel your subscription during a free trial period, your cancellation may become effective immediately). Any purchases of a Digital subscription through Sunset Beach Pilates are subject the cancellation policies and procedures stated above.

Refunds. EXCEPT AS OTHERWISE STATED HEREIN OR REQUIRED BY APPLICABLE LAW, YOUR SUBSCRIPTION FEE IS NONREFUNDABLE. If you cancel your subscription, you are not entitled to receive any refund or credits for the time remaining in your Billing Periods, and you will continue to have access to your subscription until the end of your current Billing Period (unless we provide you with a refund or credit). We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.


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